| Customization: | Available |
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| Power Source: | Electric |
| Automatic Grade: | Automatic |
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WHAT IS THE SPECIFICATIONS OF OUR
POLICIES
Commercial Usage
Commercial usage of our products is covered by the HORUS Policy.
Postage Costs
Postage anywhere in the world is FREE! There are, however, some countries we do not ship to; if your country is not available to select then we're sorry, but we don't ship there.
Despatch
Despatch is usually within three working days and all goods are despatched from the UK. Whilst we do despatch orders promptly, the delivery time is reliant on the postage services in your applicable country. Shipments within the UK usually arrive within a week, Europe within two weeks, and other countries can take three weeks or longer.
Returns
We have a 30 day, 'no questions' return policy. Just send them back to us within 30 days of receipt along with a covering letter and a copy of the invoice and let us know if you want a refund or exchange. You will be responsible for the postage cost of returning the goods and you do have a duty of care towards the goods until they are returned to us.
Please note that this returns policy does NOT apply to any custom made or personalised items. These cannot be returned.
Payment Methods
We accept Paypal only on sales through ALIBABA. We do not accept cheques, postal orders.
FAQ
Q: Do you offer free samples?
A: Normally, samples will be charged and sent out by freight collect. But, for some stock items, we can offer you free samples, but the freight should be paid by your side.
Q: What is the delivery time of a sample?
A: 1-3 days with our neutral package.
Q: Can you have our logo or company name to be printed on your product or package?
A: Sure. Horus could not only produce its own brand and design, but also accept OEM and ODM service, which means design specifications of products can be customized to meed clients' requirement. This offer can be provided according to quantity of purchase.
Q: Are you the factory or trading company?
A: We have our own factory, you can get all with factory price.
Q: What is the delivery time for 1,000pcs?
A: 15 days for normal requirement, 30 days or more for special material or process.
Q: What's the term of the delivery?
A: EXW, FOB, CIF etc.
Q: What's the warranty period?
A: 12 months.
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